Location:
Dallas, TX /Customer on-site (as required)
Job Type:
Full-Time
About Rannsolve:
Rannsolve is a leader in AI-driven Intelligent automation products, offering solutions like Cognitive Data Extractor (CDE), Cognitive Chart Reader (CCR) and Cognitive process Automator (CPA) that streamline document processing, automate data extraction, provide data aggregation, and provide customized reporting. These products also provide productivity improvement and facilitate increase in revenue and efficient decision making, across various industries such as Finance, Legal, Energy and Healthcare. Our mission is to drive digital transformation by integrating cutting-edge AI with business workflows.
Job Summary:
As an AI Customer Solutions Consutant, you will be the technical interface to the customer, guiding clients through solution demonstrations, onboarding, and post-implementation support. This role bridges the gap between Rannsolve’s AI technology and the client’s operational needs, ensuring successful adoption and value realization.
Key Responsibilities:
- Pre-Sales Support & Demos
- Conduct customized product demonstrations for prospective customers.
- Translate business requirements into automation workflows to showcase real-world applications.
- Work closely with the sales team to create Proof-of-Concepts and pilot solutions.
- Participate in onsite customer meetings/discussions.
- Customer Onboarding & Implementation
- Guide new customers through the onboarding process. Setup, data integration, and template configuration.
- Collaborate with product and engineering teams to ensure smooth deployment and training.
- Client Support & Relationship Management
- Will be the primary technical point of contact for customers post-sale.
- Troubleshoot issues, offer product guidance, and escalate critical concerns to the development team.
- Monitor usage and performance metrics to proactively improve customer experience.
- Product Feedback & Continuous Improvement
- Gather client feedback to inform product roadmap and feature enhancement.
- Create technical documentation, onboarding guides, and best practices.
Qualifications:
- Bachelor’s degree in computer science or an equivalent field.
- 3+ years of experience in customer-facing roles in SaaS, enterprise software, or automation platforms.
- Strong knowledge of OCR, document processing, or intelligent automation tools (e.g., ABBYY, UiPath, Kofax).
- Familiarity with JSON, APIs, and basic scripting (Python preferred).
- Excellent communication and presentation skills.
- Ability to work independently, prioritize tasks, and manage time effectively.
Preferred Skills:
- Experience with Finance, healthcare, legal, or energy domain workflows.
- Understanding of HIPAA, SOC 2, or other compliance frameworks.
- Familiarity with cloud platforms like AWS, Azure, GCP
- Experience with document management systems (e.g., SharePoint, OpenText, M-Files, OnBase etc.).
What We Offer:
- Flexible work environment.
- Opportunities to work with cutting-edge AI solutions.
- Learning and development support
- Performance incentives
